Jililiv's Terms and Conditions — Full Policy

Jililiv (hereinafter referred to as "we", "the platform", or "the site") is an online gaming and betting platform operated for entertainment purposes. These Terms and Conditions apply between jililiv and all registered and unregistered users of the platform.

Jililiv reserves the right to modify, amend, or update these Terms and Conditions at any time. Registered members will be notified of significant changes via email or platform notice. Continued use of the platform following any changes constitutes acceptance of the revised terms.

• These terms apply in both English and Bengali; in the event of any conflict, the English version shall prevail.
• Jililiv is an internationally licensed online gaming platform.
• All content, games, designs, and software on the platform are the intellectual property of jililiv.
• Users may not copy, distribute, or commercially use any content from the platform.

To open and use an account on jililiv, you must meet the following conditions. Failure to comply may result in your application being denied or your existing account being terminated.

• The applicant must be at least 18 (eighteen) years of age.
• Each person may register only one account — multiple accounts under the same name, address, email, or phone number are not permitted.
• All information provided at registration must be truthful, accurate, and complete.
• A copy of your National ID, passport, or driving license may be requested for identity verification.
• Jililiv does not permit residents of prohibited countries or regions to open an account.
• Providing false information during registration will result in account termination and forfeiture of all balances.

A variety of local payment methods are available for deposits on jililiv. All deposits are processed in Bangladeshi Taka (BDT).

• Deposits from third-party payment methods or another person's account are not accepted.
• No fees are charged on deposits; however, your payment provider may apply their own charges.
• Once a deposit is completed, it cannot be reversed.

Certain conditions must be met before withdrawing your winnings. We process withdrawals as quickly as possible, though security checks may take some time.

• Full KYC verification must be completed before any withdrawal can be processed.
• Withdrawals will not be processed if the wagering requirements on an active bonus have not been met.
• The minimum withdrawal amount is ৳500.
• The first withdrawal typically takes 1–3 business days; subsequent withdrawals are generally processed within 24 hours.
• Withdrawals must be made using the same payment method used for the original deposit.
• Additional verification may be required for suspicious transactions.

Jililiv offers welcome bonuses, reload bonuses, free spins, and cashback promotions from time to time. Each offer has its own terms, detailed on the offer page. General bonus policies are outlined below.

• Each bonus carries a specific wagering requirement, typically 10–30x the bonus amount.
• Winnings from bonuses cannot be withdrawn until the wagering requirement has been met.
• Not all games contribute to wagering requirements when playing with a bonus — the eligible game list is available on the offer page.
• Each bonus may only be claimed once and cannot be claimed multiple times from the same household or address.
• A maximum bet of ৳5 applies when playing with bonus balance, unless otherwise stated.
• Bonuses are generally valid for 30 days; any unused bonus will be automatically forfeited upon expiry.
• Jililiv reserves the right to modify or cancel any promotion.

All games on jililiv operate using internationally certified RNG (Random Number Generator) technology, regularly audited by independent third parties to ensure every game outcome is completely random and fair.

• If a game result is voided due to a technical error, the stake will be refunded.
• If your connection drops, the game result is saved on our servers and will be available once you reconnect.
• In the event of a dispute over a game outcome, server logs will be treated as the definitive evidence.
• In the event of a dealer error in live games, the game provider's rules apply.
• Sports Betting wagers are settled within 72 hours of the official result being published.

The following activities are strictly prohibited on jililiv. Violations will result in immediate account closure, forfeiture of all balances, and legal action where applicable.

• Operating multiple accounts for the same person (multi-accounting).
• Using bots, scripts, or automated software to play games.
• Abusing the bonus system or bonus hunting.
• Depositing through money laundering or illegal funds.
• Attempting to hack or bypass the platform's security systems.
• Colluding with other players to manipulate game outcomes.
• Creating or operating an account using false or someone else's identity.
• Abusive or threatening behavior toward the customer service team.

Jililiv believes responsible gaming is essential for healthy entertainment. We actively support players in preventing gaming addiction. Our responsible gaming tools are outlined below.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you can play in a single session.
• Loss Limit: Play is automatically stopped once a set loss amount is reached.
• Cooling-Off Period: Take a break ranging from 24 hours to 30 days.
• Self-Exclusion: Exclude yourself from the platform for up to 5 years.
• Reality Check: Receive periodic reminders showing how long you have been playing.

If you notice any signs of gaming addiction, contact our support team right away. Our specialist team is always ready to help. For more information, visit our Responsible Play page.

Jililiv takes the security of your personal information seriously. Our full privacy policy is published separately.

• Your personal information is never sold or shared with third parties.
• All data is protected with SSL 256-bit encryption.
• Information may be shared with regulatory authorities where required by law.
• You have the right to access or correct your personal information.

To learn more, visit our Privacy Policy Read the page.

An account may be closed at any time — either at the user's request or at jililiv's discretion.

• Users can close their account at any time by contacting support.
• If a valid balance remains at the time of account closure, you will be given the opportunity to withdraw it.
• Balances in accounts closed due to rule violations will not be refunded.
• Inactive accounts (no activity for 12 months) may be temporarily suspended.
• Contact support to reactivate a suspended account.

Jililiv is committed to delivering the highest standard of service; however, our liability is limited in certain circumstances.

• Jililiv is not liable for service interruptions caused by internet outages or technical issues.
• If a user's password or login credentials are compromised due to their own negligence, the user bears full responsibility for any resulting loss.
• Jililiv is not directly responsible for issues arising from third-party payment gateways.
• In the event of a software error from a game provider, that provider's own policy will apply.
• Jililiv is not liable in force majeure situations, including natural disasters, government restrictions, and similar events.

If you have a concern or complaint, we genuinely want to help. Please follow the steps below to resolve any dispute.

• Step 1: Reach us via live chat or email at support@jililiv.im to submit a complaint.
• Step 2: Our team will provide an initial response within 48 hours.
• Step 3: A final decision on complex cases will be provided within 7 business days.
• Step 4: If you are not satisfied with jililiv's decision, you have the right to escalate your complaint to the licensing authority.