Before You Begin
This Privacy Policy applies to the jililiv platform (https://jililiv.im). By using the platform, you consent to the collection and use of information as described in this policy. This policy is part of our Terms & Conditionsis part of.
Jililiv collects certain personal information to provide you with the best possible service. This information is gathered in two ways — directly from what you provide, and automatically through your use of the platform.
What you provide directly:
- Full Name, Date of Birth & Gender
- Email Address & Mobile Number
- Residential Address & Country
- National ID or passport number (for KYC verification)
- Payment Method Details (bKash/Nagad number, etc.)
- Messages and complaints sent to customer service
Automatically Collected Information:
- IP address and device information
- Browser Type & Operating System
- Time Spent on Site & Pages Visited
- Gaming History & Betting Activity
- Login Time & Location
- Cookies & Session Data
| Data Type |
Purpose of Collection |
Required? |
| Name & Contact Information |
Account Creation & Communication |
Yes |
| Identity Documents |
KYC & Age Verification |
On Withdrawal |
| Payment Information |
Deposits & Withdrawals |
Yes |
| Device & IP Information |
Security & Fraud Prevention |
Automatic |
| Gaming History |
Service Improvement & Responsible Gaming |
Automatic |
02
How We Use Your Information
Jililiv uses your information only for specified purposes. We never use your data for unnecessary or unauthorized activities.
- Account Management: Registration, login, password reset, and account verification.
- Transaction Processing: Processing deposits, sending withdrawals, and maintaining transaction history.
- Service Improvement: Analyzing user experience to improve the platform.
- Security Assurance: Detecting fraud, preventing multiple accounts, and stopping illegal activity.
- Legal Obligation: Meeting regulatory requirements and complying with AML/KYC policies.
- Customer Support: Providing prompt and effective responses to your complaints and inquiries.
- Personalized Offers: Sending you relevant bonuses and offers based on your preferences (subject to consent).
- Responsible Gaming: Unusual gaming patterns are detected so timely support can be provided.
Our Commitment
Jililiv never shares your data with third parties for advertising purposes. If you do not wish to receive marketing communications, you can opt out at any time by letting us know.
03
Data Retention & Retention Periods
How long we retain your data depends on its type and applicable legal requirements. Data that is no longer needed is deleted after a defined period.
Data Retention Period
Account Information5 years (after account closure)
Transaction Records7 Years (Legal Obligation)
Cookie Data30 days to 1 year
- Due to legal obligations, certain data may not be eligible for deletion before a specified retention period.
- Even if you request account deletion, certain data will be retained as required by legal records.
- Data from inactive accounts is automatically archived after 5 years.
04
Data Sharing & Third Parties
Jililiv does not sell your personal data. In certain limited cases, we may share restricted information with trusted partners, and strict confidentiality agreements apply in every instance.
- Payment Providers: Information required for deposit and withdrawal processing is shared only with the relevant payment gateway.
- Game Providers: Session data is passed to the game provider's server during gameplay, but no personal information is shared.
- KYC Verification Service: Information is shared with a licensed KYC service provider for identity verification purposes.
- Legal Authorities: Disclosure of information is mandatory when required by a court order or regulatory authority.
- Fraud Prevention: Limited information may be shared with international fraud prevention networks.
Please Note
Jililiv never sells or shares your information with advertising agencies, social media platforms, or data brokers. That is our strict policy.
05
Cookies & Tracking Technologies
Jililiv uses cookies and similar technologies on its website. Cookies are small files stored in your browser that help improve your experience.
Essential Cookies
Essential for login sessions, security, and payments. These cannot be disabled.
Analytics Cookies
Collects site usage statistics. You can turn this off at any time.
Preference Cookies
Remembers your language, theme, and other preferences. Can be disabled.
Marketing Cookies
Used to show you relevant offers. Entirely optional — turn it off at any time.
Cookies can be cleared or blocked through your browser settings, though doing so may affect certain features on the site.
Jililiv uses industry-leading security technology to protect your data. Our security measures are regularly tested by independent third-party experts.
- SSL/TLS Encryption: All communications are secured with 256-bit SSL.
- Two-Factor Authentication (2FA): OTP-based login is available for added security.
- Firewall Protection: Our servers are protected against DDoS attacks and hacking attempts.
- Regular Security Audits: Independent security audits conducted at least twice a year.
- Suspicious Activity Detection: An AI-based system detects unusual login attempts and suspicious activity.
- Staff Training: All staff receive regular training on data protection.
How We Handle Security Incidents
In the event of a data breach, we will notify affected users by email within 72 hours and provide guidance on the necessary steps to take. Your protection is our responsibility.
Every registered user on jililiv has specific rights over their own data, recognized in accordance with international data protection regulations.
Right to Access Your Data
You may request to know what information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
Request deletion of your data where there is no legal obligation to retain it.
Data Portability
The right to download your data in a readable format.
Right to Restrict Processing
You can request that we stop processing your data for specific purposes.
Right to Withdraw Consent
Opt out of marketing communications at any time.
To exercise any of these rights, email us at support@jililiv.im. We will respond to your request within 30 days.
08
Children's Privacy Protection
Jililiv is a platform strictly for adults. We do not knowingly collect personal data from anyone under the age of 18.
- Age verification is mandatory at registration.
- Any account found to belong to a minor will be closed immediately.
- Any data identified as belonging to a minor is permanently deleted.
- Parents can report any suspicious accounts to us.
For Parents
If you suspect your child is using jililiv, contact us immediately at support@jililiv.im. We will act promptly and close the account.
09
Privacy Policy Updates
Jililiv may update this Privacy Policy as needed. We will notify you of any significant changes.
- The "Last Updated" date at the top of the page will always reflect the most recent revision.
- For significant changes, a notice will be sent to your registered email address.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- If you object to the updated policy, you have the option to close your account.
For any privacy-related questions, requests, or complaints, please contact us directly. Our dedicated privacy team is ready to assist you.
Contact Information
Email: support@jililiv.im
Subject: "Privacy Request". We will respond within 30 business days.